Back by popular demand, Tom Shay will address two topics:
You Can Hire an Employee, But You Can’t Hire a Manager
There are manager responsibilities and there are staff
responsibilities. Unfortunately, there are too many managers who
find themselves unable to separate the two and are spending too much
time as a staff person or worse yet, a salesperson.
We will look at the responsibilities a manager should take on, those
that should be passed to subordinates, and how managers can segment
their management responsibilities into untroublesome tasks.
Your Customer Doesn’t Live Here Anymore
This seminar presents solid, tried and proven ideas businesses can
examine and utilize as they develop that "always do business here
first!" feeling with their customer.
Identify what type of business you should be
Recognize the five types of customers and knowing which type you
Develop the customer service techniques customers crave
Provide the five qualities every customer wants
Fulfill the customer's equation for value
Determine the proper strategy for your business
Millennials: How to Work with Them and Keep Them as Customers
Many have had the following experience:
In the last week, my millennial employees have completely blown
my mind in the things they have done around here. The way they act
and treat other people is mind blowing. Absolutely no respect for
others. My parents would have smacked me. They are so easily
offended by EVERYTHING and they think everyone is rude to them.
Bob Filipczak, co-author of Generations at Work: Managing the Clash
of Boomers, Gen Xers, and Gen Yers in the Workplace will present a
field guide for mentoring Millennials and many more valuable tools
for turning today's multigenerational workforce into an
When you walk into a creative business– you can sense it.
There is a buzz in the air, the workspace is often playfully
unorthodox, and people are energetic and engaged.
Some may think some sort of discounting and instituting a casual
dress-code constitutes as ‘creativity.’
Bobby Garnder of the Brave New Workshop will lead you through a five
step process that will help you think differently about your
business and yourself.
Achieving Digital Excellence
Some members are actively and successfully engaged in on-line,
digital activities (Facebook, Twitter etc.) Some members are not
engaged at all. Others are somewhere in-between.
This seminar, presented by Diageo, is designed for all knowledge
At the start of the session, attendees will complete a short, simple
“Digital Readiness Survey.” Based on the results, they will then
move to small groups for discussions based on their knowledge and
Tools for Becoming a Successful Change Leader
Change is happening all around us.
Every day, new initiatives and projects are launched to improve
performance, increase profits, and enhance competitive advantage.
The reality is that failing to plan for change can be the kiss of
In this interactive session, presented by Maple Lake Mayor and
Certified Change Management Professional Lynn Kissock, you will
receive tools for facilitating change and learn how to apply them in
Microsoft Office Training
By popular request, Alexandria Technical and Community College
Technology Specialist Linda Muchow returns to conduct a Microsoft
Office Training. There will be 16 laptops available for use or you
can bring your own.
Part of the session will focus on creating signs, newsletters,
flyers and more on Word and Publisher.
There will also be information on creating charts and graphs in
Finally, attendees will explore Power Point.
Succeeding in the 2017 Competitive Environment
This is the place for interactive discussion on industry trends,
operational best practices and more!
There will also be great educational tasting dinners, an alcohol
awareness training, Vendor Showcase and time to have fun and develop
relationships with other attendees & industry representatives.
If you have never been to the MMBA Conference and want to learn more
about the event, see our video below: