MMBA | Liquor Store Management Articles Operations: Incident Report Form Wine and Food Pairing Chart (Excel) Internal Controls for Municipal Liquor Operations (Powerpoint) 33 Correctable Ways to Lose Profits 4 Questions to Increase Sales The "Nifty Fifty:" Discovering What's Important to Your Operation 7 American Traits Team UP for Success What it Takes to be a 5-Star Business How to select the right items to advertise Purpose of Displays: Stimulate "Impulse" Purchases Temporary Point-of-Sale Cross Merchandising . . . What - How - Where - When - Why The difference between mark-up and gross profit In Case of a Robbery Suspect(s) Identification Form Well kept beer storage Internal Controls for Municipal Liquor Operations Take Time To Evaluate Curb Appeal Premium Pour Comparison: Spirits or Wine Flyer: Did You Know Supplying Alcohol to Minors is Against the Law in Minnesota? Party Planning Guide Learning How to Run Your Business by Watching How Everybody Else Runs Theirs Common Myths of Retailing The Care and Handling of a Beer Keg Mark-Up and Profit Tables: Covers (pages 1 & 4) Inside (pages 2 & 3) Techniques of Shelf Management Pot Lucks Are Legal Wine / Beer / Spirits Champagne Around the World Presentation (Powerpoint) Wine 101 Presentation, 2011 (Powerpoint) How To Taste Wine Proof & Percentage of Alcohol Selling More Wine (Powerpoint) Beer 101 Presentation (Powerpoint) Wine Club Presentation (Powerpoint) Microbrew Drinkers Tempted By Newest Specialty Beverage -- Draft Cider Information on Beer Increasing Wine Sales Three Parts Gin . . . Three Parts Vermouth Take a Tour Through the Sonoma County Wine Region - Quality in Diversity Distinguishing Betwen Beer Types According to Color & Taste Why is beer in brown bottles? Luscious Liqueurs: A quick trip through a cornucopia of good taste A Pocket Guide to Wine & Food The XYZs of food and wine Enjoying California Wine: An Introduction to Appreciation Champagne Tips Synthetic Cork vs. Traditional Cork and Screw Top vs. Traditional Cork Pairing Wine With Food Organic wines & sulfites A Guide to Wines and How To Open a Bottle of Sparkling Wine When Consumers Ask: Putting Lead into Perspective Human Resources: Part-Time Employees A Common Management Mistake:  Not Setting Clear Goals & Expectations Are You an Effective Manager? Conquer your Fears & Come Out on Top! The Complementary Responsibilities of City Councils and City Management Staff Prevent Sexual Harassment City Employees As Public Officials A Game Plan For Effective Supervision Who Is Generation Y? Supervising A Mentally Ill Employee Conflict Resolution Three Skills for Effective Multi-Tasking The Role of Elected & Appointed Officials Yesterday's Unhireables Are Today's Employees Municipal Personnel Recordkeeping Legal Requirements for Advertising Jobs Investigating Claims of Employee Misconduct Is My Liquor Store a Good Place to Work? Employment Issues for Municipal Liquor Stores Conducting Performance Evaluations Taking the Fear out of Performance Reviews Learning from Other Industries: Staffing Options: Part Time Solutions Interview Questions 2008 MMBA Conference Presentations: Internal Controls for Municipal Liquor Operations (Powerpoint) Selling More Wine (Powerpoint) 7 Human Traits . . . And How to Sell Them Team UP for Success What it Takes to be a 5-Star Business Marketing How-To Guide 2009 MMBA Conference Presentations: How To Put Sizzle On Your Sales Floor Pricing Strategies for Profits Plus! When your Management Style isn't Working, and your Employees aren't Either; it's Time for a Change! Marketing Marketing How-To Guide Bemidji Liquor Commercial # 1 Bemidji Liquor Commercial # 2 Advertising Post-Creative Checklist Marketing Bridge: (Forces combining to make a sale) Add Sales With New Customers Branding Your Store Customer Service Customer Service Truths 9 Steps to Stagnation Customer Service The Loyalty Exercise Did You Know . . . Customer Service 101: Basic Lessons to Be Your Best Improving Customer Service The Seven Deadly Sins of Customer Service How do you calm the upset customer? Principles of Service You Can Live By "When I chided a supermarket clerk for failing to say thank you, she snapped 'It's printed on your receipt." - Jay Leno All I Really Need To Know I Learned Selling Service Basic Sales Principles Political Action What is a Statute and How Does it Differ from a Law Should Government Compete with Business? MMBA President's Message: Controlling the Sale of Alcohol - Steve Grausam The Zero Adult Provider (ZAP) Coalition Chisago County: Sharing the Priority of Preventing Underage Drinking The Cost of Non-Involvement Good or Bad? The 1952 "Whiskey Speech" of Mississippi Legislator, Lawyer and Judge Noah S. "Soggy" Sweat Jr. Legislators Share Perceptions of State-City Relationships at LMC Board Retreat What is a Resolution How to be Politically Effective