Operations:

• Part-Time Employees
• A Common Management Mistake:  Not Setting Clear Goals & Expectations
• Are You an Effective Manager?
• Conquer your Fears & Come Out on Top!
• The Complementary Responsibilities of City Councils and City Management Staff
• Prevent Sexual Harassment
• City Employees As Public Officials
• A Game Plan For Effective Supervision
• Who Is Generation Y?
• Supervising A Mentally Ill Employee
• Conflict Resolution
• Three Skills for Effective Multi-Tasking
• The Role of Elected & Appointed Officials
• Yesterday's Unhireables Are Today's Employees
• Municipal Personnel Recordkeeping
• Legal Requirements for Advertising Jobs
• Investigating Claims of Employee Misconduct
• Is My Liquor Store a Good Place to Work?
• Employment Issues for Municipal Liquor Stores
• Conducting Performance Evaluations
• Taking the Fear out of Performance Reviews
• Learning from Other Industries: Staffing Options: Part Time Solutions
• Interview Questions

2008 MMBA Conference Presentations:

• Internal Controls for Municipal Liquor Operations (Powerpoint)

• Selling More Wine (Powerpoint)

• 7 Human Traits . . . And How to Sell Them

• Team UP for Success

• What it Takes to be a 5-Star Business

• Marketing How-To Guide

Customer Service

• Customer Service Truths
• 9 Steps to Stagnation
• Customer Service
• The Loyalty Exercise
• Did You Know . . .
• Customer Service 101: Basic Lessons to Be Your Best
• Improving Customer Service
• The Seven Deadly Sins of Customer Service
• How do you calm the upset customer?
• Principles of Service You Can Live By
• "When I chided a supermarket clerk for failing to say thank you, she snapped 'It's printed on your receipt." - Jay Leno
• All I Really Need To Know I Learned Selling
• Service
• Basic Sales Principles

Political Action

• What is a Statute and How Does it Differ from a Law
• Should Government Compete with Business?
• MMBA President's Message: Controlling the Sale of Alcohol - Steve Grausam
• The Zero Adult Provider (ZAP) Coalition
• Chisago County: Sharing the Priority of Preventing Underage Drinking
• The Cost of Non-Involvement
• Good or Bad? The 1952 "Whiskey Speech" of Mississippi Legislator, Lawyer and Judge Noah S. "Soggy" Sweat Jr.
• Legislators Share Perceptions of State-City Relationships at LMC Board Retreat
• What is a Resolution
• How to be Politically Effective